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Case studies and testimonials

Friends’ Schools’ Council ~ Executive Support

“I have had the pleasure of working with Jacqueline Baily for the last five years and have no hesitation in recommending her to any organisation.  Jacqueline has provided executive support to the Friends’ Schools’ Council – a group established to support Quakers in education.  Membership includes the ten Quaker schools in the United Kingdom and Ireland as well as other education institutions run on Quaker principles, individual Friends in education and others who may have an empathy with Quakerism and who are in education.”

“The primary purpose of FSC is to promote and develop Quaker education throughout the United Kingdom and Ireland through the work of its Executive committee which comprises Heads, Bursars and Clerks/Chairs of Governors of each school.”

“As one of the serving Headteachers on the Friends’ Schools’ Council I can vouch for the excellent service Virtuosity has provided.”

“For the past five years Virtuosity has provided comprehensive Secretariat support to the Friends’ Schools Council, developing it as a nationally recognised body and making necessary arrangements for the annual meeting of the FSC, meetings of the Executive Committee, Strategic Planning Group, Governors’ Conference, Education Conference and other groups or events as may, from time to time, be required.  Assistance has also been provided with the building and development of a Strategic Plan, joint marketing initiatives and liaison between the individual schools.”

“Apart from her efficiency and expertise in administration, Jacqueline brings great warmth and charm to our meetings.  She is very quick to understand our sometimes quirky ideas and gently keeps us in order when we lose sight of the agenda.  I am delighted that we found her and have complete confidence in recommending her.”

Michael Goodwin
Head, Sibford School


Business Transformation Ltd  ~ Transcription, Data Entry and Executive Support
Business Psychology Consultancy

“Jacqueline has worked for me as a virtual PA and research assistant for a number of years.  While I am self sufficient as a business psychology consultant much of the time, there are quite a few occasions when I need additional help – and Jacqueline has proved invaluable in this.

“Larger projects often require making multiple appointments with senior managers and also transcribing these meetings, many of which are audio recorded.  Jacqueline does this highly efficiently and professionally.  Very importantly for my work I trust Jacqueline – that she will handle top people sensitively and not ruffle feathers.  Her transcription work is highly accurate and provides the basis for much of my organization diagnosis – which requires verbatim comments.

“For some work I also ask Jacqueline to analyse and categorise large quantities of interview data,  so that I can then focus on the detailed interpretation and report writing.

“Jacqueline is reliable, efficient, personable, responsive and highly professional.  The way she works increases my own productivity very considerably.  I recommend her to anyone (except my competitors!) who need a virtual PA and research assistant. “

Michael Wellin
Director, Business Transformation Ltd


Proportion Marketing ~ Verbatim Transcription and Data Entry

Proportion Marketing have managed several high-profile public consultation contracts for regional health service trusts which involved facilitating a number of public meetings each featuring a presentation followed by a Question & Answer session which were recorded as part of the consultation process.

Virtuosity have been engaged by Proportion Marketing since 2008 to provide a verbatim transcript of the public meetings for online publication and to complete the online input of printed survey responses, letters and comment cards for inclusion in the consultation process, working to very tight deadlines in order to enable Proportion Marketing to report on the results of the consultation process at PCT/NHS Foundation Trust Board meetings.  The process was under intense public scrutiny and the quality and speedy publication of the verbatim transcripts coupled with the thousands of accurately recorded responses added to the public’s confidence in the consultation process.

“Utterly dependable, totally professional and completely capable – whatever our needs Virtuosity delivers and more. We rely on strategic business partnerships and with Virtuosity we get a team that, across a variety of projects, understands our needs completely.”

John Pendleton
Director, Proportion Marketing Limited


Texon International Group Limited ~ Executive Support

Texon design, manufacture and distribute high performance cellulose and non-woven material solutions with manufacturing facilities on three continents and sales, marketing and technical support in more than 90 countries.  They are world-class leaders in the manufacture of components for footwear, fashion accessories, clothing, flooring, filtration and luggage.

For the past ten years Virtuosity has provided business support to Texon’s Board of Directors (including four successive CEOs) who travel extensively throughout the world, assisting the senior management as they took the company through a turnaround process, both financial and structural, which allowed the Group to continue trading.

Virtuosity assists with business correspondence, arrangement of Board meetings, compilation and issue of meeting papers, shareholder communication and international travel arrangements.

“I have worked with Jacqueline for over 5 years in the UK and now from our Asia base where she organises Executive and Board related matters.  The service delivered by Virtuosity is personal, professional and seamless despite the time differences involved and it is a pleasure to work with them.”

Stan Lamb
CEO, Texon International Group Limited 


James Love Legal ~ Legal Transcription

“For a law firm, accuracy and attention to detail are paramount. Virtuosity exceeded my requirements in these respects and provided a very prompt and efficient service.”

James Love
James Love Legal


Coles Solicitors ~ Legal Transcription

“Jacqueline has worked with me on a number of occasions and she provides a first class service I have no hesitation in recommending her.”

Peter Gibson
Solicitor, Cole Solicitors


DCH Presentations ~ Data Entry

“Jacqueline and I have worked together on a number of projects.  She is a very professional lady who works with confidence and flair.  She always delivers on time and the quality of her service is superb.  I would certainly recommend Jacqueline’s services.”

David Hodgkinson
MD, DCH Presentations


Apollo Consulting ~ Verbatim Transcription

“I first met Jacqueline at a Networking event and was immediately struck by her professionalism – even though I had not used her services at that point I decided that she was someone I would probably need sooner or later so kept her details.

My initial impression was not wrong. When I recently asked Jacqueline to transcribe a tape for me she did an absolutely brilliant job. It was the recording of a disciplinary hearing, so the first issue was that it had to be turned around very quickly as I needed the transcript in order for a decision to be made. The hearing was 4 hours long and Jacqueline turned it around in less than 2 working days. It would have taken me days and days to do it myself. The quality of her work was fantastic – and bearing in mind that this document could end up being part of a tribunal case – its accuracy was critical. The quality of the recording was not fantastic either but Jacqueline managed to clean it up – something which she was not asked to do – but just did it.

Jacqueline went above and beyond in this piece of work – I can’t thank her enough and I would certainly recommend her to anyone who needs an extremely capable PA, Audio Typist, Administrator and general life saver!”

Susan Clarkson
Apollo Consulting


Matthew Limb Estate Agents ~ Property Agents

“We have been using Amanda’s services in a virtual capacity for approximately 6 months now and we have found this to be an invaluable way of working, especially during times when our internal admin resources are over stretched

Amanda is fully conversant with the Vebra Solex Estate Agency software package, along with many other Office software packages and can therefore confidently carry out the tasks required with little or no intervention from us….this is a godsend when our time is so precious.

We are a small business with peaks and troughs in our work flow and Amanda offers us the flexibility to use her when we need her. This has considerable benefits to us in that we would be unable to employ someone on the same casual basis without incurring additional on-costs, including costs of holiday and sickness absences etc.  Amanda has never failed to be available for work when we need her, and has never failed in delivering the highest level of administrative and secretarial support. She also helped us with choosing and setting up the digital dictation equipment in the first place…we had so very little to do to gain so very much!!

Her professionalism and attention to detail ensures we receive a first class level of service which is reflective of our own and I would have no hesitation whatsoever in recommending Amanda to anyone who is looking for virtual administrative support.”

Debbie Limb
Director, Matthew Limb Estate Agents